In the world of prison communications provision, to be successful, it is necessary to balance the often diametrically opposed interests of both the main customer groups that a company serves. Because it is necessary to deliver a quality product to both the prisoners and the guards tasked with keeping them under control, providing services in the U.S. prison system can often be one of the most challenging businesses that there are.
But Securus Technologies has risen to the occasion, providing end products that satisfy the needs of both prisoners and those tasked with guarding them. Throughout the United States, prisoners have raved about the high quality and low cost of technologies such as the video visitation system provided by Securus. This system has enabled hundreds of thousands of inmates across the country to stay in touch with their loved ones on the outside of prison. Throughout most of the country, Securus has been able to accomplish this, while keeping the average rate for outgoing phone calls down to just $0.15 per minute.
On the other hand, Securus creates products that enable prison guards to carry out their job more easily and effectively than ever before. For example, the video visitation system that is so popular among inmates also has some of the most advanced security features of any civilian communications application currently in existence.
Using proprietary technology, Securus has developed sophisticated artificial intelligence algorithms that can monitor all calls taking place over an entire prison’s communication systems. The system is able to automatically alert officers if any suspicious communications are taking place, including the recognition of banned parties or known criminals as well as inmates who are using code language that may be indicative of criminal activity.
Some of the ways in which Securus walks the fine line between giving guards what they want and prisoners what they need.